Creature Comforts Pet Sitting

Policies & Procedures

It is our goal to establish and maintain a long term relationship based on trust and high quality services.
Please always give as much notice as possible. Reservations are taken on a first-come first- served basis and we do not overbook.
Please contact the office for all reservations, cancellations, and schedule changes. Please do not try to contact your sitter as they cannot make these changes for you.

Payment Policies

We accept cash or checks payable to Creature Comforts Pet Sitting.
Unless otherwise arranged, payment is to be left in full at the beginning of each visit or set of visits.
Payment for daily dog walking services can be made at the beginning of the month or bimonthly.

Cancellation Policies

Twenty-four hour's notice is required when cancelling a scheduled visit. If service is cancelled with less than 24 hour's notice, all visits within the 24 hour window will still be charged for.
No refunds for early returns. Please understand that we had this time set aside for you and we may have turned down other bookings. We may give partial returns in certain circumstances.
For daily dog walking clients, please call by 8 AM to avoid being charged for the day's visit.

Holiday Payments & Cancellations

Obviously holidays are our busiest time. To ensure the highest level of service, once we are fully booked, we will not take any more bookings and will start a wait list. All reservations at designated holiday times must be secured with payment at the time of booking. These times are:

Cancellation one week prior to the initial visit: 50% credit
3 days prior to initial visit: 25% credit
24 hours or less prior to initial visit: NO refund will be provided
Refunds are not available for cancelled services, only credit for future visits.

Last Minute Reservations

There is a $5.00 fee for visits scheduled with less than 24 hours notice to compensate us for adjusting our schedule to accommodate yours.

Emergency Care

In the event that your pet requires immediate medical attention, we will first attempt to contact you prior to obtaining emergency care. But CCPS has the authority to act in your pet's best interest even if we have not been able to contact you. Client will reimburse CCPS for all charges incurred while tending to emergency or veterinary care.